We offer instant and quality
Customer Service
Support customers
Resolve customer support tickets through web, email, phone, SMS, and social media—all in a single platform.
Save time
The quick and easy setup enables you to grow effectively over time.
Enhance productivity
Utilize workflows, automation, and AI to efficiently route your tickets to the appropriate agent.
Boost customer satisfaction
Aid customers through online tickets by leveraging improved intelligence and minimizing manual effort.
Improve Your Business with Our Customer Service
Live chat
Enable 24/7 chat support and ensure outstanding CSAT scores for your business.
Onboarding and acquisition help
Your assistant can address crucial questions and provide guidance to customers before and during the onboarding process.
Comprehensive support
VirtualHelp.us will handle support calls, resolve issues, create and track tickets, update CRM records, and more.
Acquire more leads
Live agents empower you to capture a higher volume of leads at various contact points.
Deliver quotes and estimates
Live agents can generate customized quotes and estimates, shortening the sales cycle for your most interested prospects.
Order processing and refunds
Your assistant can handle order processing, shipping, refunds, and real-time communication with vendors/suppliers.
We offer instant and quality Customer Service Solutions
Improve Customer Satisfaction With Our Customer Care Solutions!
Phone Support
Elevate your customer service with our responsive and reliable phone support, available to assist you whenever you need.
Video support
Discover the convenience of video support as our experts assist you face-to-face with tailored solutions.
In-App
For businesses aiming to achieve high client retention, in-app assistance is an ideal solution.
Email has consistently been an efficient and cost-effective method for managing customer inquiries and complaints.
Social Media
Your customers spend a significant amount of time browsing social media, and they would appreciate it.
Chat
All issues are resolved more quickly with outsourced live chat support, as your customers receive real-time assistance.
SMS
Schedule timely, personalized messages to effectively reach customers and enhance your sales.
Helpdesk
We utilize help desk software to assist our customers with inquiries and concerns related to products and orders.
Chatbots
Available 24/7, able to handle multiple conversations simultaneously, customized to each individual business’s needs.
Knowledge base
Customer service outsourcing is incomplete without a well-designed knowledge base to assist customers.